Knowing how to check Nairobi Water Bill is essential for keeping up with payments and avoiding service interruptions. Fortunately, there are several easy ways to check your bill online, via SMS, or through the Nairobi City Water and Sewerage Company (NCWSC) customer service.

How To Check Nairobi Water Bill Online

The most convenient way to check is online. Follow these steps:

  1. Visit the Nairobi City Water and Sewerage Company website.
  2. Click on the e-Bill Services option.
  3. Enter your account number in the provided field.
  4. Click Submit to view your latest bill details.

This method allows you to check your outstanding balance anytime from anywhere.

How To Check The Bill via SMS

If you prefer using your phone, follow these simple steps:

  1. Open your SMS app.
  2. Type “NCWSC#AccountNumber” (without spaces).
  3. Send the message to 20557.
  4. You will receive an SMS with your current bill details.

This method is fast, reliable, and does not require an internet connection.

How To Check Nairobi Water Bill via USSD Code

Another quick way to check is by using the USSD code. Here’s how:

  1. Dial *888# on your phone.
  2. Follow the prompts and select Bill Inquiry.
  3. Enter your account number.
  4. Your bill amount will be displayed on the screen.

This method is useful for those who do not have access to the internet or prefer a simple process.

Contacting Customer Support

If you are unable to check the bill using the above methods, you can contact NCWSC customer support. You can:

  • Call their customer care number.
  • Visit their nearest office for assistance.
  • Email their support team with your account details.

Customer support can also help you understand discrepancies in your bill or resolve any issues with your account.

Whether online, via SMS, or through USSD, keeping track of your bill is easy and convenient. Make sure to check your bill regularly to avoid penalties or disconnections.