What to do when you lose your KPLC token receipt can be a stressful question, especially if you haven’t loaded the tokens yet. Fortunately, there are several ways to recover your lost tokens and avoid inconvenience.
Check Your Messages
Before panicking, check your SMS inbox. When you purchase tokens via M-Pesa or other mobile money services, KPLC sends an automatic message with the token number. Search for messages from “KPLC” or your service provider to retrieve the details.
Use the KPLC Self-Service Portal
If you cannot find the SMS, log in to the KPLC self-service portal. Follow these steps:
- Enter your meter number.
- Click on “Retrieve Token History.”
- View your recent token purchases.
This method is quick and ensures you get accurate details.
Contact KPLC Customer Care
Another option is to reach out to KPLC customer service. You can call 97771, email customercare@kplc.co.ke, or visit a KPLC office. Provide your meter number and transaction details for a quick response.
Retrieve via M-Pesa Statement
If you bought the token using M-Pesa, retrieve your payment details through the M-Pesa statement. Dial *334#, select “My Account,” and then “Mini Statement” to view recent transactions. Once you have the Transaction ID, share it with KPLC for assistance.
Visit the Nearest KPLC Office
If other methods fail, visit the nearest KPLC office. Carry your ID and meter number to facilitate the process. KPLC agents can access your purchase records and provide the missing token.
Prevent Future Issues
To avoid losing your KPLC token receipt in the future:
- Save token messages immediately.
- Take a screenshot after every purchase.
- Register for KPLC e-billing to receive email notifications.
By following these steps, you can quickly recover lost tokens and ensure seamless power access. Now you know what to do when you lose your KPLC token receipt, so you can resolve the issue without stress.